Brand new Hoover oven. Fault ?

[Jethro_uk]

5 week old twin electric oven.

Basically fitted into a void and a clear 1" off the base of the unit.

We've noticed that the top oven cuts out in use - light inside goes off
and power no longer supplied to heat (warning light also goes off).

Bottom oven seems fine.

Clearly some thermostatic cut out ? Unless I've not understood something
in the (pisspoor) manual ?

Before I give them both barrels, anything I may have missed ?

[Andy Burns]

Post by Jethro_uk
5 week old twin electric oven.
Basically fitted into a void and a clear 1" off the base of the unit.
We've noticed that the top oven cuts out in use

The instruction manual I found for a random Hoover Oven (ho7d3120i) seems to
show a ventilation "gap" 500 x 50-60mm at the top/rear of the oven housing, have
you got such a gap?

[Andy Burns]

Post by Andy Burns
The instruction manual I found for a random Hoover Oven (ho7d3120i) seems to
show a ventilation "gap" 500 x 50-60mm at the top/rear of the oven housing, have
you got such a gap?

And another gap at the bottom too ...

[Jethro_uk]

Post by Andy Burns

Post by Andy Burns
The instruction manual I found for a random Hoover Oven (ho7d3120i)
seems to show a ventilation "gap" 500 x 50-60mm at the top/rear of the
oven housing, have you got such a gap?

And another gap at the bottom too ...

The whole oven is basically fitted into thin air. No top or back to the
cabinet, and you could almost lie underneath it.

It took a few weeks to clock it was happening, as the *fan* keeps running
all the time. At first SWMBO thought the internal bulb had blown. But
observation has shown it's cutting in/out.

Curiously (?) It's doing it even on a low temperature setting (140 C).

SWMBO has also remembered that last time we bought a new Stoves oven
(2010) it needed replacing within a month. I may have posted here at the
time ... the engineer turned up with the wrong part and was unable to
source the correct one. Despite working for the manufacturer.

[Jethro_uk]

Post by Jethro_uk
5 week old twin electric oven.
Basically fitted into a void and a clear 1" off the base of the unit.
We've noticed that the top oven cuts out in use - light inside goes off
and power no longer supplied to heat (warning light also goes off).
Bottom oven seems fine.
Clearly some thermostatic cut out ? Unless I've not understood something
in the (pisspoor) manual ?
Before I give them both barrels, anything I may have missed ?

With typical "wouldn't you know it" an engineer called and the ****ing
thing worked perfectly.

However I did get a couple of tips:

1) If a thermal cutout had tripped, the clock would have gone off (it
didn't)
2) A video showing the fault and explaining it would have been useful.

[newshound]

Post by Jethro_uk

Post by Jethro_uk
5 week old twin electric oven.
Basically fitted into a void and a clear 1" off the base of the unit.
We've noticed that the top oven cuts out in use - light inside goes off
and power no longer supplied to heat (warning light also goes off).
Bottom oven seems fine.
Clearly some thermostatic cut out ? Unless I've not understood something
in the (pisspoor) manual ?
Before I give them both barrels, anything I may have missed ?

With typical "wouldn't you know it" an engineer called and the ****ing
thing worked perfectly.
1) If a thermal cutout had tripped, the clock would have gone off (it
didn't)
2) A video showing the fault and explaining it would have been useful.

My range cooker has at least two thermal cutouts, IIRC they only trip
the ovens, not the display.