Post by charles Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life
is now down to 8 minutes or so. This new Chinese one lasted 5 minutes,
stopped, and hasn't worked since despite being charged up overnight. So
back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office)
whether this is bollocks or not but meanwhile, anyone had to return a
similar battery and how did you do it?
When I had to return something to Amazon - just unwanted, not faulty, I
followed the on-line instructions and printed a pre-paid label to use DPD
(I think). I then took the parcel to the local agent.
There were no options like that. The returns process just gave me a generic
address label with a promise to refund postage. Then it said "don't use the
postal service" but offered no alternatives, and didn't mention any courier.
I returned some binoculars in January. That was easy. It gave me a Royal Mail
label to print out which I attached to the box and just handed it in at the
Since earlier, I've done the chat thing with Amazon. After some to-ing and
fro-ing he suggested DPD and Hermes. But, look on any of these carriers' web
sites (DHL, DPD, Hermes), they all specifically exclude lithium batteries.
Perhaps Amazon thinks I should use a carrier pidgeon.
HAL 9000: Dave. Put down those Windows disks. Dave. DAVE!