Discussion:
Returning a Lithium battery to Amazon
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Tim Streater
2021-06-07 13:45:49 UTC
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This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.

Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
--
Tim
Robin
2021-06-07 14:03:47 UTC
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Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
--
Robin
reply-to address is (intended to be) valid
Harry Bloomfield, Esq.
2021-06-07 14:50:21 UTC
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It's not bollocks. Lithium batteries not fitted in a device are not allowed.
But I've no idea of the odds of RM detecting it (when they'll probably just
seize and destroy it).
With similar problem in returning a lead acid battery, via another
courier service - the seller suggested I called it an 'accumulator'
rather than the lead acid battery it actually was. The same courier
service had quite happily delivered the replacement battery, without a
problem.
Brian Gaff (Sofa)
2021-06-08 06:43:10 UTC
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If you can get the system to generate the label then UPS seemed happy, I
mean it could have contained a crocodile for all they cared.
Brian
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Note this Signature is meaningless.!
Post by Robin
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
With similar problem in returning a lead acid battery, via another courier
service - the seller suggested I called it an 'accumulator' rather than
the lead acid battery it actually was. The same courier service had quite
happily delivered the replacement battery, without a problem.
Tim Streater
2021-06-08 07:19:22 UTC
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On 08 Jun 2021 at 07:43:10 BST, "Brian Gaff \ <Sofa\)"
Post by Brian Gaff (Sofa)
If you can get the system to generate the label then UPS seemed happy, I
mean it could have contained a crocodile for all they cared.
Thanks for the suggestion, I will check with UPS. However, for this item there
is no possibility to generate anything other than what I have already
mentioned.
--
Tim
Tim Streater
2021-06-07 14:55:11 UTC
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Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
OK. So how are you supposed to return such then? Use a courier? I'm sending it
back in teh original box which has a large hazmat sticker on the back.
--
Socialism: For people who lack the charisma to be train spotters.

Ann Sheridan
Robin
2021-06-07 15:28:54 UTC
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Post by Tim Streater
Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
OK. So how are you supposed to return such then? Use a courier? I'm sending it
back in teh original box which has a large hazmat sticker on the back.
Have you used Amazon's "Return or Replace Items" menu? The last time I
used it that presented the options that were available for the
particular item in question.
--
Robin
reply-to address is (intended to be) valid
Tim Streater
2021-06-07 20:26:56 UTC
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Post by Robin
Post by Tim Streater
Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
OK. So how are you supposed to return such then? Use a courier? I'm sending it
back in teh original box which has a large hazmat sticker on the back.
Have you used Amazon's "Return or Replace Items" menu? The last time I
used it that presented the options that were available for the
particular item in question.
Of course and there were none.
--
"Freedom is sloppy. But since tyranny's the only guaranteed byproduct of those
who insist on a perfect world, freedom will have to do." -- Bigby Wolf
Robin
2021-06-07 20:49:42 UTC
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Post by Tim Streater
Post by Robin
Post by Tim Streater
Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
OK. So how are you supposed to return such then? Use a courier? I'm sending it
back in teh original box which has a large hazmat sticker on the back.
Have you used Amazon's "Return or Replace Items" menu? The last time I
used it that presented the options that were available for the
particular item in question.
Of course and there were none.
That seems remiss of them. I don't know if in practice Amazon are
geared up for callers in person but in principle I can't see how they
could justify refusing to accept it from your hand :)
--
Robin
reply-to address is (intended to be) valid
Tim Streater
2021-06-07 21:04:44 UTC
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Post by Robin
Post by Tim Streater
Post by Robin
Post by Tim Streater
Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
OK. So how are you supposed to return such then? Use a courier? I'm sending it
back in the original box which has a large hazmat sticker on the back.
Have you used Amazon's "Return or Replace Items" menu? The last time I
used it that presented the options that were available for the
particular item in question.
Of course and there were none.
That seems remiss of them. I don't know if in practice Amazon are
geared up for callers in person but in principle I can't see how they
could justify refusing to accept it from your hand :)
That's what I'm going to be bugging them about next chance I get. Or perhaps
they want me to drop it off at the Returns Centre in Scotland. Only 483 miles
from here.
--
Lady Astor: "Winston, you are drunk!"
Churchill: "And you, madam, are ugly. But I shall be sober in the morning."
Brian Gaff (Sofa)
2021-06-08 06:41:58 UTC
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UPS collects stuff like this, or did a few months ago, down side is you need
to be in for a time window for them to collect the item.
Brian
--
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...
***@blueyonder.co.uk
Blind user, so no pictures please
Note this Signature is meaningless.!
Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
--
Robin
reply-to address is (intended to be) valid
bert
2021-06-09 17:09:57 UTC
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Post by Robin
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
It's not bollocks. Lithium batteries not fitted in a device are not
allowed. But I've no idea of the odds of RM detecting it (when they'll
probably just seize and destroy it).
They won't The restrictions came in when they switched to air for their
shipments instead of rail.
Just tell them it's a box of chocolates or something.
--
bert
Dave Plowman (News)
2021-06-07 14:59:13 UTC
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Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's
life is now down to 8 minutes or so. This new Chinese one lasted 5
minutes, stopped, and hasn't worked since despite being charged up
overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use
the postal service". I'll find out tomorrow (by going to a post office)
whether this is bollocks or not but meanwhile, anyone had to return a
similar battery and how did you do it?
IIRC, RM do have a suitable service. Which will cost.
--
*When you get a bladder infection urine trouble.*

Dave Plowman ***@davenoise.co.uk London SW
To e-mail, change noise into sound.
charles
2021-06-07 15:16:49 UTC
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Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life
is now down to 8 minutes or so. This new Chinese one lasted 5 minutes,
stopped, and hasn't worked since despite being charged up overnight. So
back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office)
whether this is bollocks or not but meanwhile, anyone had to return a
similar battery and how did you do it?
When I had to return something to Amazon - just unwanted, not faulty, I
followed the on-line instructions and printed a pre-paid label to use DPD
(I think). I then took the parcel to the local agent.
--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle
Tim Streater
2021-06-07 20:26:26 UTC
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Post by charles
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life
is now down to 8 minutes or so. This new Chinese one lasted 5 minutes,
stopped, and hasn't worked since despite being charged up overnight. So
back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office)
whether this is bollocks or not but meanwhile, anyone had to return a
similar battery and how did you do it?
When I had to return something to Amazon - just unwanted, not faulty, I
followed the on-line instructions and printed a pre-paid label to use DPD
(I think). I then took the parcel to the local agent.
There were no options like that. The returns process just gave me a generic
address label with a promise to refund postage. Then it said "don't use the
postal service" but offered no alternatives, and didn't mention any courier.

I returned some binoculars in January. That was easy. It gave me a Royal Mail
label to print out which I attached to the box and just handed it in at the
PO. Simples.

Since earlier, I've done the chat thing with Amazon. After some to-ing and
fro-ing he suggested DPD and Hermes. But, look on any of these carriers' web
sites (DHL, DPD, Hermes), they all specifically exclude lithium batteries.
Perhaps Amazon thinks I should use a carrier pidgeon.
--
HAL 9000: Dave. Put down those Windows disks. Dave. DAVE!
John Rumm
2021-06-07 16:29:51 UTC
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Post by Tim Streater
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
DPD and USP are usually ok with batteries IME.
--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/
Chris J Dixon
2021-06-07 18:12:16 UTC
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Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
When I faced that situation, Amazon told me to dispose safely,
and sent a replacement.

Chris
--
Chris J Dixon Nottingham UK
***@cdixon.me.uk @ChrisJDixon1

Plant amazing Acers.
Theo
2021-06-07 19:51:24 UTC
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Post by Chris J Dixon
When I faced that situation, Amazon told me to dispose safely,
and sent a replacement.
+1

I did have to rant at them that there was no safe way to return it, but
after that they just refunded (I had complained the product wasn't up to the
advertised spec).

Theo
alan_m
2021-06-07 19:49:59 UTC
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Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
Royal mail have a list of things they will not accept through the post;

https://personal.help.royalmail.com/app/answers/detail/a_id/96/~/prohibited-and-restricted-items---advice-for-personal-customers

Other carriers will accept many items that Royal Mail refuse.
--
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Dave Plowman (News)
2021-06-08 10:38:17 UTC
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Post by alan_m
Post by Tim Streater
This was a replacement battery for my DC35, whose original battery's life is
now down to 8 minutes or so. This new Chinese one lasted 5 minutes, stopped,
and hasn't worked since despite being charged up overnight. So back it goes.
Amazon instructions don't say how to return it, other than "don't use the
postal service". I'll find out tomorrow (by going to a post office) whether
this is bollocks or not but meanwhile, anyone had to return a similar battery
and how did you do it?
Royal mail have a list of things they will not accept through the post;
https://personal.help.royalmail.com/app/answers/detail/a_id/96/~/prohibited-and-restricted-items---advice-for-personal-customers
Other carriers will accept many items that Royal Mail refuse.
RM to offer a service for things like laptops with battery. Not sure what
it's called.
--
*WHY IS IT CALLED TOURIST SEASON IF WE CAN'T SHOOT AT THEM?

Dave Plowman ***@davenoise.co.uk London SW
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