Discussion:
Toolstation
Add Reply
unknown
2021-09-14 12:56:24 UTC
Reply
Permalink
Has anyone else had probelms logging in to Toolstation?

I used them ages ago and forgot my password so requested a change.

After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".

Any ideas?

- Mike
Andy Burns
2021-09-14 13:33:38 UTC
Reply
Permalink
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Lets me login ok, shows account details fine. I didn't go through the
rigmarole of forgotten password, but I did reset my password after
login, and it let me do that ok.
John Rumm
2021-09-14 14:29:55 UTC
Reply
Permalink
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Any ideas?
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/
Peter Johnson
2021-09-14 14:46:34 UTC
Reply
Permalink
On Tue, 14 Sep 2021 15:29:55 +0100, John Rumm
Post by John Rumm
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Or try rebooting your machine to clear out the cache.
Andy Burns
2021-09-14 14:49:13 UTC
Reply
Permalink
Post by John Rumm
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Any ideas?
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
clear cookies for the toolstation domain?
alan_m
2021-09-14 15:33:58 UTC
Reply
Permalink
Post by John Rumm
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Any ideas?
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Sometimes a web page will not work until you have accepted their cookies
and sometimes the acceptance link is not all that obvious.
--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk
Theo
2021-09-14 20:24:20 UTC
Reply
Permalink
Post by John Rumm
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Or just try again later. Websites break frequently, and you can't tell
what's happening behind the scenes - the DB server or whatever may be down
for maintenance causing some features to not work.

Theo
unknown
2021-09-15 11:01:30 UTC
Reply
Permalink
On 14 Sep 2021 21:24:20 +0100 (BST), Theo
Post by Theo
Post by John Rumm
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Or just try again later. Websites break frequently, and you can't tell
what's happening behind the scenes - the DB server or whatever may be down
for maintenance causing some features to not work.
Theo
I have tried all the suggestions above and still no joy.

I've given up and asked them to delete my account.

Life is too short to waste time with web sites that don't work as they
should.
John Rumm
2021-09-16 10:23:55 UTC
Reply
Permalink
Post by unknown
On 14 Sep 2021 21:24:20 +0100 (BST), Theo
Post by Theo
Post by John Rumm
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Or just try again later. Websites break frequently, and you can't tell
what's happening behind the scenes - the DB server or whatever may be down
for maintenance causing some features to not work.
Theo
I have tried all the suggestions above and still no joy.
I've given up and asked them to delete my account.
Life is too short to waste time with web sites that don't work as they
should.
Which one can argue is fine when you can source the same items elsewhere
at a similar price.

However it would concern me if I could not access a site that everyone
else has no problem accessing. Since this *could* point to a range of
potential problems specific to your circumstance, such as a problem with
your computer, or your ISP, or perhaps just your account with that
vendor. It would seem worthwhile working out which since it may come and
bite you later!
--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/
unknown
2021-09-16 15:00:56 UTC
Reply
Permalink
On Thu, 16 Sep 2021 11:23:55 +0100, John Rumm
Post by John Rumm
Post by unknown
On 14 Sep 2021 21:24:20 +0100 (BST), Theo
Post by Theo
Post by John Rumm
Sometimes if you are getting unexpected behaviour on a web site, try a
different browser, and/or turn off any ad/script/tracking blocking
software just in case. If that still fails, then a malware scan on the
computer itself.
Or just try again later. Websites break frequently, and you can't tell
what's happening behind the scenes - the DB server or whatever may be down
for maintenance causing some features to not work.
Theo
I have tried all the suggestions above and still no joy.
I've given up and asked them to delete my account.
Life is too short to waste time with web sites that don't work as they
should.
Which one can argue is fine when you can source the same items elsewhere
at a similar price.
However it would concern me if I could not access a site that everyone
else has no problem accessing. Since this *could* point to a range of
potential problems specific to your circumstance, such as a problem with
your computer, or your ISP, or perhaps just your account with that
vendor. It would seem worthwhile working out which since it may come and
bite you later!
Yes, John, you are possibly correct but after using the WWW since it
was invented I can now recognise when a firm's web site is not working
as it should.

It's no loss not having web access to Toolstation, if necessary I can
cycle round the block to their shop and buy what I need over the
counter.

I probably won't, though as the've wasted too much of my precious
time.

- Mike
Chris Bacon
2021-09-16 15:18:24 UTC
Reply
Permalink
Post by unknown
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Just out of interest, did you get a reset link from your email exchange
and try to use that to change your original, forgotten password?
Kevin Holohan
2021-09-17 06:18:27 UTC
Reply
Permalink
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Any ideas?
- Mike
Have you tried registering with a different email address?
unknown
2021-09-20 16:23:44 UTC
Reply
Permalink
On Thu, 16 Sep 2021 23:18:27 -0700 (PDT), Kevin Holohan
Post by Kevin Holohan
Post by unknown
Has anyone else had probelms logging in to Toolstation?
I used them ages ago and forgot my password so requested a change.
After many emails between us I still can't get logged on, When I use
the password re-set page I get what looks a bit like an error message,
"passwords.token".
Any ideas?
- Mike
Have you tried registering with a different email address?
No, like I said, life's too short and anyway, I don't need to be
registered to purchase from them.
- Mike

Loading...