2022-01-08 13:39:19 UTC
Since 4th November, when my supplier stopped being Peoples Energy and
became British Gas, I have been urged by email to enter my meter
readings on the British Gas website. This I have attempted to do 17
times so far.
Message: "Something Went Wrong" due to technical difficulties, has
always been the result.
To overcome this I've been instructed to change my password on 3
occasions. This didn't gain me access either.
During one of my early attempts I tried the Online Chat route to
A very helpful person took my meter reading, assured me that my
Economy 7 bill would not differentiate between day and night charges,
as has been the arrangement with my previous provider over the past 3
All this seemed quite encouraging until I pressed the button to get a
transcript of the Chat agreement by email and it didn't arrive.
So yesterday, 8th of January I receive an estimated bill in the post.
This estimate is over twice the actual amount it should be, due to a
more than doubling of the actual usage numbers on my meter. It also
showed different day and night rates
This spurred me on to try other methods of communication.
I've never before attempted to conduct financial transactions on my
phone but out of desperation I download The British Gas app and
attempted to log in.
I was informed that I hadn't got a British gas account (despite the
bill I'd just received) and that I should attempt to log in to my
account online, which I was then automatically transferred to on the
Logging in by this method I was once again met with, "Something Went
Wrong" due to technical difficulties.
I see on my paper bill that if I have any problems or queries about my
bill I should contact Citizens Advice and/or other organizations that
are not British Gas.
There were other contact details such as phone a number, a long and
fruitless experience, or Online Chat. Both of these have failed to
achieve communication so far.